At Fluid, we aim to deliver your orders quickly, safely, and in perfect condition. Please read our shipping policy carefully.

1. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

• Local Orders (within Egypt): usually delivered within 2–5 business days.

• International Orders (if applicable): delivery time may vary depending on destination, typically 7–14 business days.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your delivery location and order weight.

• Occasionally, we offer free shipping promotions, which will be clearly communicated on our website or social media channels.

4. Order Tracking

• Once your order has been shipped, you’ll receive a tracking number via email or SMS to monitor your shipment.

5. Delivery Information

• Please ensure your delivery address and contact details are correct when placing your order.

• We are not responsible for delays or failed deliveries due to incomplete or incorrect information provided by the customer.

6. Delays

• While we work with trusted courier partners, unexpected delays may occur due to weather, courier network issues, or customs (for international orders).

• Fluid is not liable for delays outside our control, but we’ll do our best to keep you updated.

7. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

• In the rare case of a lost shipment, we will coordinate with the courier to resolve the issue or send a replacement.

8. Contact Us

For shipping-related inquiries:
[IWhatsApp] 01001198848